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Your data

Delete your VillaSafe account

Last updated 3 November 2026

You can ask for your VillaSafe account and the personal information that goes with it to be deleted at any time, from the app or without it. Every request is completed within 7 days.

In the app

  1. Open the VillaSafe app and sign in.
  2. Go to Settings, then Security.
  3. Tap Delete my account. You can tell us why, but you don’t have to.
  4. Tap Request deletion.

Your estate office is alerted straight away, and the Security screen shows the date you asked.

Without the app

If you can’t sign in, or you no longer have the app, ask us directly:

Tell us your name, your estate, and the phone number or email address you sign in with. Before we delete anything, we’ll confirm the request comes from you using the contact details on the account. Your estate office can also delete your account for you.

What we delete

  • Your sign-in, so the account can’t be used again.
  • Your profile: your name, phone number, email address and your address in the estate.
  • Your gate PINs and your personal gate QR code.
  • Your role in the estate and your access to its gates.
  • Household members and vehicles you added.
  • The history of your in-app voice calls.
  • Emergency alerts you raised.
  • Your notification settings, and the registration that lets VillaSafe send push notifications to your phone.

What your estate keeps

Some records are part of your estate’s security and accounts. They stay after your account is deleted, but they’re no longer linked to it:

  • The gate’s log of entries and exits, including visits by guests you invited, and the guest passes you created.
  • Records of payments to your estate, including any receipts you uploaded.
  • Messages you posted in the estate forum or sent to VillaSafe support.
  • The record of your deletion request: your name, your email address and any reason you gave.

These records can still show your name where it was written into them at the time, for example in a gate log entry. They’re kept for as long as your estate uses VillaSafe, unless your estate asks us to delete them sooner or the law requires us to keep them longer.

How long it takes

We complete every request within 7 days. Once your account is deleted you can’t sign in, and it can’t be undone. If you belong to more than one estate on VillaSafe, the whole account is deleted, not just your place in one estate.

Questions

Our privacy policy explains what VillaSafe collects and your other rights. For anything else, call us on +234 916 565 2911 or use our contact page.